Frequently Asked Questions


How do I collect my keys?

Please report to the estate office on arrival. If you are arriving out of hours (after 5pm) your key will be left in the door to your accommodation.

For guests staying in one of our apartments, there will be a front door key in a secure key box, the code for which will be sent out in your pre-arrival email.


Can I have an early check in/late check out?

We will try our best to accommodate you wherever we can but please enquiry directly with the estate office by emailing stay@thelingholmestate.co.uk


When will I receive the security bond back?

Your security bond will be refunded within 3 days of departure to the card you used to pay for your stay.  Please note that the funds can take up to 10 days to clear into your account depending on who you bank with.


Can we organise a supermarket delivery?

Yes, ASDA, Tesco & Sainsburys all deliver to the Estate. Please note we cannot accept deliveries on your behalf so please make sure delivery time falls after 4pm (Check in time). Please put the name of the property in the delivery notes.


What’s included in my stay?

Your stay includes linen, towels, hand soaps, a small cleaning pack, a hairdryer and a welcome basket including sachets of tea and coffee.


Do you provide logs for the fire and charcoal for BBQ’s?

We provide one bag of logs in cottages with a log burner. Further bags can be bought for £5 please ask in the estate office or the café if the office is closed.  We can supply extra bags in time for your arrival and add this to your booking, just drop us an email.

Each cottage has a brick-built BBQ, You will need to provide charcoal if you wish to have a BBQ during your stay. We politely ask that they are left clean upon check out.


Is there WIFI in the properties?

All our properties have free wifi, the code can be found in the guest information folder inside your property.


How long does it take to walk in to Keswick?

Approximately 40 minutes


Can we catch a bus in to Keswick?

Yes, the nearest stop is in Portinscale. Timetables can be found online at www.keswick.org/visitor-information/gettingaroundkeswick


Can we bring our own sailing craft?

Yes, you are welcome to bring your own small, light sailing craft such as a kayak and canoe. Please note you may launch from the lake shore down beside the main jetty.


Where can we hire a boat?

Boats can be hired from Nichol End Marine or Derwent Water Marina, both within walking distance of the estate. You can also hire a rowing boat from the boat landings at Keswick.


Can we walk around the estate grounds?

As an estate guest we are happy for you to explore and enjoy our beautiful grounds but would be grateful if you respect the private signs.


How do I book to walk an alpaca around the estate?

Please book your alpaca walk online at https://www.alpacalyeverafter.co.uk/book-here-online


Can I hire a hot tub?

Yes, some of our larger properties have suitable garden areas. We charge a £50 fee to cover the use of water and electric. They must be booked direct with the hire company and we ask you make us aware before confirming with the hire company. We highly recommend Cumbria hot tub hire.


Can I see a copy of the Terms and Conditions?

A copy of our Terms and Conditions are available to view the on our website.



Other Information


Parking at the properties

Parking for the house apartments is located at the main house. There are 2 spaces allocated for Keepers, Catbells and Silver Hill. The Lodge and Rosetrees has space for 4-5 cars.


Local taxi/minibus companies

It is advisable to book in advance.

Davies – 017687 72676 – £7 approx for a one-way journey in to Keswick

Greta – 07399 2664701

Furness of Keswick (minibus hire) – 017687 72701


Nearest train station

The nearest railway station to Keswick is Penrith (17 miles away).  There is a bus service, taking forty minutes which connects Penrith railway station with Keswick Bus Station.



LBs Pizza House, Keswick 017687 72083

Golden Hills Chinese, Keswick 017687 73165

Asaya Thai Restaurant, Keswick 017687 75111

The Kingfisher Fish & Chips 017687 73106



Swinside Inn, Newlands Valley (20 min walk/5-minute drive)

Merienda, Keswick (10-minute drive)

Brossen Steakhouse, Inn on the Square, Keswick (10-minute drive)

Bistro at The Distillery, Bassenthwaite (15-minute drive)

Debbie at Choice Catering, 01697 478535 (private dining)



Booths, Tithebarn Street, Keswick

The Co-op, Main Street, Keswick

Premier 5, St John’s St, Keswick  

SPAR, Derwent Service Station Penrith Road, Keswick.


Medical/Dental Numbers

Doctors Surgery & Pharmacy – Castlehead Medical Centre, Ambleside Road, 017687 72025.

Mary Hewetson Cottage Hospital, Keswick 017687 245678

Carlisle Hospital – Cumberland Infirmary 01228 523444

Boots Chemist 31 Main Street, Keswick 01768772383

Fitzpark dental practice, 31 Station Street, Keswick 017687 73020.

Brundholme dental practice, 2 Blencathra Street, CA12 4HP 017687 72096.

Bupa Dental Care, 4 Packhorse Court, Keswick CA12 5JB, 017687 72452.


General Numbers

Local Post Office – 4 Bank St, Keswick CA12 5JY

Car garage – Millbank, Skiddaw Street, CA12 4BY, 017687 73955

Keswick Police – 101

Florist – The Lake District Florist and Cakery, Keswick, 017687 73003.

Hairdressers – The Hair Shop, 2 & 3 Luptons Court, Keswick CA12 5JL, 017687 74833

Veterinary Practice – Millcroft Veterinary Group, Southey Hill, Keswick 017687 72590.

Lakeland Dog Walker – The Pet Buddy, dog walking and pet sitting service, Becca 07402349484.

Babysitter – Mary, experienced and mature lady, CRB checked. 017687 75544 / 07974 064386

Beauty therapist – Icon Beauty 01228 523412.

Keswick Market Days – Thursday & Saturday.

Tourist Info – 017687 72645