Frequently Asked Questions

How do I collect my keys?

If you are staying in one of our cottages the key will be left in the door ready for your arrival.

If you are staying in an apartment, to the left side of the main house from the car park there is a door labelled ‘Apartment Entrance’. This door will be locked after the Estate Office closes. To open the door, you will need to get the afterhours key out of a key box which can be found on the right-hand side of the apartment entrance door. The code for which will be sent out in your pre-arrival email.

Can I have an early check in/late check out?

If you know you are going to be arriving later, please let us know as on a busy changeover day the extra time will help our team hugely.

Please do not enter the property sooner than the stated time without prior arrangement with the Estate Office. Our housekeeping team require the whole ‘changeover’ period – ie. the time between the last guests leaving in the morning and your arrival – to thoroughly clean, prepare the property for you and deal with any maintenance issues that may have arisen. 

If you are planning on arriving earlier to enjoy a walk or a visit to The Lingholm Kitchen please park in the café car park (charges apply, however, if you let us know your car registration we can exempt you from charges for the day). You can move your car to your property at or after 4.30pm. 

Can we organise a supermarket delivery?

Yes, ASDA, Tesco & Sainsburys all deliver to the Estate. Please note we cannot accept deliveries on your behalf so please make sure delivery time falls after 4.30pm (Check in time). Please put the name of the property in the delivery notes. Unfortunately, we can’t store fridge/freezer items for you before check-in. 

What’s included in my stay?

Your stay includes linen, towels, hand soaps, a small cleaning pack, a hairdryer and a welcome basket including sachets of tea and coffee.

Do you provide logs for the fire and charcoal for BBQ’s?

Yes we provide logs if your cottage has a log burner.

Each cottage has a brick-built BBQ, You will need to provide charcoal if you wish to have a BBQ during your stay. We politely ask that they are left clean upon check out.

Is there WIFI in the properties?

All our properties have free wifi, the code can be found in the guest information guidebook, there is a link to this in your pre-arrival email or follow the QR code inside your accommodation.

How long does it take to walk in to Keswick?

Approximately 40 minutes

Can we catch a bus in to Keswick?

Yes, the nearest stop is in Portinscale. Timetables can be found online at www.keswick.org/visitor-information/gettingaroundkeswick

Can we bring our own sailing craft?

Yes, you are welcome to bring your own small, light sailing craft such as a kayak and canoe. Please note you may launch from the lake shore down beside the main jetty.

Where can we hire a boat?

Boats can be hired from Nichol End Marine or Derwent Water Marina, both within walking distance of the estate. You can also hire a rowing boat from the boat landings at Keswick.

Can we walk around the estate grounds and main house?

As an estate guest we are happy for you to explore and enjoy our beautiful grounds but would be grateful if you respect the private and staff only signs. The main house remains a private family home and is unavailable for tours. 

How do I book to walk an alpaca around the estate?

Please book your alpaca walk online at https://www.alpacalyeverafter.co.uk/book-here-online

Can I hire a hot tub?

Yes, some of our larger properties have suitable garden areas. We charge a £50 fee to cover the use of water and electric. They must be booked direct with the hire company and we ask you make us aware before confirming with the hire company. 

Can I see a copy of the Terms and Conditions?

A copy of our Terms and Conditions are available to view the on our website.

Other Information

Parking at the properties

Parking for the house apartments is located at the main house. There are 2 spaces allocated for Keepers, Catbells and Silver Hill. The Lodge and Rosetrees has space for 4-5 cars.

Local taxi/minibus companies

It is advisable to book in advance.

Davies – 017687 72676 – £7 approx for a one-way journey in to Keswick

Greta – 07399 2664701

Furness of Keswick (minibus hire) – 017687 72701

Nearest train station

The nearest railway station to Keswick is Penrith (17 miles away).  There is a bus service, taking forty minutes which connects Penrith railway station with Keswick Bus Station.

Takeaways

LBs Pizza House, Keswick 017687 72083

Golden Hills Chinese, Keswick 017687 73165

Asaya Thai Restaurant, Keswick 017687 75111

The Kingfisher Fish & Chips 017687 73106

Restaurants/Catering

Swinside Inn, Newlands Valley (20 min walk/5-minute drive)

Merienda, Keswick (10-minute drive)

Brossen Steakhouse, Inn on the Square, Keswick (10-minute drive)

Debbie at Choice Catering, 01697 478535 (private dining)

Groceries

Booths, Tithebarn Street, Keswick

The Co-op, Main Street, Keswick

Premier 5, St John’s St, Keswick  

SPAR, Derwent Service Station Penrith Road, Keswick.

Medical/Dental Numbers

Doctors Surgery & Pharmacy – Castlehead Medical Centre, Ambleside Road, 017687 72025.

Mary Hewetson Cottage Hospital, Keswick 01768 245678

Carlisle Hospital – Cumberland Infirmary 01228 523444

Boots Chemist 31 Main Street, Keswick 01768772383

Fitzpark dental practice, 31 Station Street, Keswick 017687 73020.

Brundholme dental practice, 2 Blencathra Street, CA12 4HP 017687 72096.

Bupa Dental Care, 4 Packhorse Court, Keswick CA12 5JB, 017687 72452.

General Numbers

Local Post Office – 4 Bank St, Keswick CA12 5JY

Car garage – Millbank, Skiddaw Street, CA12 4BY, 017687 73955

Keswick Police – 101

Florist – The Lake District Florist and Cakery, Keswick, 017687 73003.

Hairdressers – The Hair Shop, 2 & 3 Luptons Court, Keswick CA12 5JL, 017687 74833

Veterinary Practice – Millcroft Veterinary Group, Southey Hill, Keswick 017687 72590.

Lakeland Dog Walker – The Pet Buddy, dog walking and pet sitting service, Becca 07402349484.

Babysitter – Mary, experienced and mature lady, CRB checked. 017687 75544 / 07974 064386

Beauty therapist – Icon Beauty 01228 523412.

Keswick Market Days – Thursday & Saturday.

Tourist Info – 017687 72645