Making an enquiry about a holiday
We need to collect details from you in order to answer your enquiry about our holiday accommodation or the services we offer. The information that we need to hold is likely to include your name, contact details, information about your enquiry and/or booking and any additional information we may need to help meet your specific requirements. We will then use the information you provide to manage your enquiry (or to help us to provide details or other information you may have requested).
Making a booking
We need to collect details from you in order to make a booking of our accommodation. The information that we need to hold is likely to include your name, contact details, information about your booking and any additional information we may need to help meet your specific requirements.
The information you provide may be used to enable us to complete your booking. This information may also be used to provide that booking to you in accordance with our Terms & Conditions
In order to provide your booking to you we may share your information with credit/debit card companies* and third parties who we may need to work with to deliver services for your stay (such as cottage cleaners, management companies and other suppliers).
*Card Payments are processed by Stripe – your card details are not retained by The Lingholm Estate Limited.
If you request our email newsletter (while making a booking or as part of a separate enquiry), then the information you provide will be used to send you our newsletter. If you would no longer like to receive our newsletter, then please either unsubscribe by clicking the unsubscribe link at the bottom of our newsletter or send an email to email@example.com and we will remove your personal details from our newsletter mailing list.
We may also use your information to identify other people like you, with similar interests to present our marketing to on Social Media and Google. No information about other individuals identified from these networks is shared with us at any time.
Consent & Contract
Where you give your consent for us to hold and process your data (either by making an enquiry or booking with us or by signing up for our newsletter) then you only need to contact us to inform us to ask us to stop processing your data and/or to delete (to the extent possible) all your personal data (unless we are required by law to keep specific details).
Please note that where you make a booking to stay at one of holiday lets, then we need to retain your information in order to process your booking and as such we won’t be able to delete your personal information until after your stay.
Please note that we may disclose your personal data without your permission to the extent that we are required to do so by law or regulation or in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.
Please contact us if you would like to confirm whether we hold any of your personal data or to ask us to stop processing (or to delete, to the extent possible,) your personal data (where we are required by law to do so).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.